Question 1

How does LOADY work?

Accepted Answer

LOADY is an AI dispatcher you call by phone. Tell it where you are, where you're going, your truck capacity, and your rate requirements. The AI searches real-time loads from multiple brokers and load boards, matches them to your specs, and handles negotiation. You review and approve the final load.

Question 2

Do I need an app?

Accepted Answer

No. LOADY is voice-first. You call one number and communicate naturally. There's a web dashboard for tracking and analytics, but no requirement to download an app or register online.

Question 3

How do I get started?

Accepted Answer

You can start immediately with 3 free loads per month. Just call our number and tell LOADY about yourself. No credit card, no signup forms. After 3 loads, you can upgrade to a paid plan.

Question 4

What if there are no loads on my route?

Accepted Answer

LOADY searches thousands of loads from major brokers and load boards. However, load availability varies by region and season. If loads aren't available, LOADY will tell you. You still have access to the dashboard and can search loads manually.

Question 5

How accurate is rate negotiation?

Accepted Answer

LOADY's rate negotiation is based on current market rates, fuel costs, and your cost structure. It factors in mileage, truck type, current demand, and seasonal trends. You always have the final say and can reject or counter any rate.

Question 6

Is LOADY secure? How is my data protected?

Accepted Answer

LOADY uses enterprise-grade encryption for all communications. Your personal data, financial information, and load history are encrypted at rest and in transit. We comply with industry security standards and never share your data with third parties without consent.

Question 7

What equipment do I need?

Accepted Answer

You need a phone. That's it. LOADY works on any phone with voice service. The optional mobile dashboard works on any device with a web browser.

Question 8

What regions does LOADY serve?

Accepted Answer

LOADY currently operates across the continental United States. We're expanding to Canada and Mexico in 2026. Load availability varies by region.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your plan anytime. If you paid for a month, you'll have access through the end of that billing period.

Question 10

Does LOADY integrate with my existing TMS or dispatch software?

Accepted Answer

LOADY currently works standalone. We have roadmap plans for integrations with major TMS platforms (Landstar, Owner Operator Nation, etc.). Contact our team if you have specific integration needs.

Question 11

What happens with my compliance and DOT records?

Accepted Answer

LOADY tracks loads, routes, and hours worked. You maintain full responsibility for compliance. LOADY flags potential DOT violations (hours of service, rest breaks, etc.) to help you stay compliant.

Question 12

Can multiple drivers use the same account?

Accepted Answer

Yes. The Starter and Pro plans allow multi-driver management. Each driver can call LOADY with their own PIN or account identifier. The dashboard aggregates all activity.

Frequently Asked Questions